Decide what a brand should stand for before choosing how it looks.

Start with a business decision

A new website can attract conflicting requests: a more premium look, more enquiries or a wider offer. Design cannot settle those priorities by itself. A positioning brief gives the team a common decision to work from.

Name the audience and its alternatives

Describe the situation that brings someone to the business, the alternatives they consider and the uncertainty they need to resolve. A useful audience definition helps the team choose what to explain and what to leave out.

Choose a difference you can support

Review the offer, working model and evidence the business can actually show. Avoid turning an aspiration into a promise. If the proposed difference could describe every competitor, make the choice more specific.

Turn the position into working rules

Connect the audience, brand promise and supporting reasons in a short platform. Use it to assess messages, visual ideas and website structure. Judge whether each decision makes the intended difference clearer.

Agree on the brief

Before commissioning outputs, agree on the business question, priority audience, desired perception and evidence available. Define how work will be reviewed and who can approve it. Creative work needs a clear problem to solve.