BIGBRAND / WEBSITE POLICIES
Privacy Policy
How BIGBRAND handles information when you use bigbrand.vn or discuss a project. This policy describes website operations and does not replace a separate service agreement.
Last updated:
Scope and contact
This policy covers the BIGBRAND website and enquiries sent through its published contact channels. BIGBRAND is the brand name used on the website. Contact info@bigbrand.vn or 086.9899.942. The published location is Hanoi; service coverage in Ho Chi Minh City and across Vietnam does not identify an office address.
Information you choose to provide
The project form asks for name, company, phone, email, service of interest, budget and project brief. Email or telephone discussions may include other relevant information. Provide only what is needed for the discussion. Do not put passwords, identity documents, payment details or sensitive personal information in a project brief.
Current form-delivery status
Email delivery for the form has not yet been configured. The website must report an unsuccessful submission honestly rather than treating it as a received enquiry. Use email or the hotline when you need confirmation. Submitted values may be processed for request validation; repeated submission is not a substitute for a working connection.
Technical information and analytics
Your browser and hosting infrastructure may process request information, including network address, browser type, requested page and access time, to deliver, operate and secure the website. Google Analytics 4 is integrated on the production domain to measure site use, including page views and device/browser information. Local development and CSM preview do not initialise the production tag. See the Cookie Policy for browser storage and controls.
Why information is used
Contact details and enquiry information support discussion, understanding project requirements, answering questions and providing requested services under an agreed scope. Technical information supports operation, abuse prevention, troubleshooting and understanding how content is used. Sending an enquiry does not automatically create a contract or guarantee a quotation.
Providers and necessary sharing
Hosting, communication providers and Google Analytics may process information through the functions in use. Relevant information may be shared with responsible people or suitable providers where coordination is needed to answer an enquiry or deliver an agreed service. Social platforms and external websites have their own policies. This policy does not establish a complete provider list or a specific storage-location commitment.
Security and retention
Existing technical safeguards include HTTPS and restricted administration access. No transmission or storage method is guaranteed to be completely secure. Information should be retained as needed for discussion, service delivery, system protection and applicable obligations. We do not promise an automatic deletion period that has not been implemented. Provider-held information also depends on their configurations and policies.
Your choices and requests
You can choose not to submit a form, use another contact channel, manage cookies through your browser or email info@bigbrand.vn about information you provided. Describe the request and relevant contact channel without sending sensitive verification documents in the initial message. BIGBRAND will consider an appropriate response based on the information available and verification needs; no unimplemented self-service portal or response deadline is promised.
Minors and external links
This is a business-services website and is not designed to collect information from children. If you cannot independently decide whether to share information, seek help from a parent or guardian. Contact us if information about a child was sent by mistake. Review the policies of any external website you open.
Updates and contact
This policy may change as website operations change. The update date appears at the top of the page; review the policy before sharing important information. Questions may be sent to info@bigbrand.vn or 086.9899.942.